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After the third day of our stay, we needed fresh towels. We had actually extended our stay and chose to remain in the same room, so I was surprised to find that we were charged €4 for just two replacement towels. After paying, I was handed the towels, only to discover that they were stained.
I had to take the towels back to reception and request a replacement, which was frustrating and disappointing, especially considering that we had just paid for them. I would expect clean, fresh towels to be provided as a basic standard of hotel service, particularly when guests are extending their stay.
Aside from this experience, the stay was overall good, but the towel situation definitely left a negative impression and is something I hope the hotel addresses.