How can we help you?
We’ve listed the answers to the most frequently asked questions.
Feel free to have a look at our FAQ below section, where you might find the answers you’re looking for!
You can book on our website, directly at the Montempô reception desk or by phoning the residence of your choice.
To find out about all the services included and those available à la carte, please go to the Our apartment hotels page and select the residence of your choice.
To see the specific features of our residences, simply click on the Our apartment hotels page and choose the Montempô of your choice.
All the services on offer and opening times are detailed there.
No, unfortunately a credit card is required to make a reservation. A credit card is required to validate your reservation.
You can make your reservation via our Montempo website, or book directly by contacting the residence concerned.
Arrival and departure times vary from one residence to another.
However, our etablilishments remain open 24/7, except for our Roissy CDG Goussainville residence.
To find out the latest check-out time and the latest check-in time, go to the Our apartment hotels page and choose the Montempô of your choice.
To check whether one of the Montempô apartment hotels offers parking, you can visit the Our apartment hotels page and select the one you are interested in.
If you wish to reserve a parking space, please contact the residence directly to check availability.
Unfortunately, for health and safety reasons, pets are not allowed in our residences.
A baby kit with a cot and high chair can be provided in some of our residences. To check which residences are available, go to the Our apartment hotels page and select the residence of your choice.
To check availability, please contact the residence.
Unfortunately, we do not accept holiday vouchers at our establishments. Our residences accept payment by cash, credit card or bank transfer.
Please contact the reception of our residences for more information.
No payment is required at the time of booking. Payment will be made on arrival at our residence. However, depending on the tariff chosen, pre-payment may be required.
Yes, you can pay for your holiday with a bank card other than the one you used to book your holiday. However, you will be asked to show proof of identity to verify that you are the holder of this new bank card.
Yes, our residences are open 24 hours a day, 7 days a week, except for our Roissy CDG Goussainville residence.
If you plan to arrive after midnight, we advise you to contact the residence to inform them of your late arrival.
You can cancel free of charge up to 24 hours before your arrival date at the residence. If you cancel within this 24-hour period, you will be charged for the first night of your stay.
Minors are not permitted to stay in the residence unless accompanied by their parents or a legal guardian.
